Acendas Travel is looking for seasoned, full-time, remote Corporate Travel Consultants. The candidate will provide business travelers with any and all requested travel services, including domestic and international air, ground transportation, hotel accommodations, and more. To provide excellent service and ensure the satisfaction of customers, the Consultant will make use of their communication abilities and teamwork. The culture of Acendas Travel places a strong emphasis on building long-term relationships with travelers, vendors, and employees.

Name of the company: Company/travel consultant reports to: Classification of Pay for Manager, Corporate Travel Center (CTC): The job description for this full-time, non-exempt position is to provide excellent customer service to a number of corporate clients who travel domestically and/or internationally. At the same time, you must accurately manage all travel requests by adhering to the appropriate process and procedures. This person needs to be self-motivated, able to manage multiple priorities, and a team player who is driven by technology.

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Scope Corporate front-line agent.
excellent abilities in customer service.
In a call center, essential duties and responsibilities include responding to client inquiries and requests via phone, email, text/SMS, or online booking tool.
In accordance with client requests, receive, initiate, and process reservations by booking and ticketing airline, rail, car, hotel, and limo services.
Monthly transactions must be substantial.
To successfully fulfill travel requests, make use of the queues, scripts, and programmable keys of the Sabre Global Distribution System (GDS).
In accordance with travel policy, act as the client’s advocate to ensure that travel requirements are met and that customer satisfaction exceeds expectations.
Response to and monitoring of emails.
Assigned special projects.
Transferable Skills Excellent communication abilities in writing and speaking.
Have an enthusiasm for serving clients with proactive arrangements.
ability to listen to customers’ needs and effective consultative selling skills; thereby generating high levels of customer satisfaction with the service they receive by making reassuring recommendations.
ability to prioritize and manage multiple tasks effectively under pressure while establishing rapport with customers.
Excellent ability to think critically, analyze, and solve problems.
familiarity with the products of corporate travel technology.
ability to work both independently and as part of a team, developing plans of action and strategies, and putting goals and objectives into action.
the capacity to adapt to change.
capacity to accept diversity.
A manner and appearance of professionalism.
Skills for effective time management and organization
Qualifications: Corporate travel experience of at least four (4) years is required.
It is necessary to have experience working in travel agencies.
ability to cover extended hours by working shifts.
The Sabre reservation system needs to be in place for at least three years.
demonstrated capacity to manage multiple responsibilities simultaneously.
Type of job: Benefits for Full-Time Employment:

Dental insurance with a 401(k) match, health insurance with a flexible spending account, and life insurance with paid time off and a referral program for tuition reimbursement and vision insurance

Monday through Friday, 8-hour shift Application Question(s):

Do you know anything about how travel agencies work?
Do you currently book hotels, cars, and flights for business clients?
Are you currently working on the Sabre GDS reservation system or have you done so in the past year?
Education:

Experience: High school or equivalent is preferred.

Service to customers: Corporate travel for three years (preferable): Three years (required) Workplace: Remote

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