Overview of the full job description:
Who are we?
Do you want to work for a airline that is safe, growing quickly, and stable? Do you want to be stimulated, challenged, and given the chance to advance your career? If so, keep reading! At Envoy Air, where you will join a team that is dedicated to providing outstanding service, you can collaborate with the best of the best.
We provide:
Amazing employee flight privileges throughout the global network of American Airlines Training and development programs to advance your career Comprehensive health and life insurance (depending on location) Responsibilities:
How will you exert influence?
Responsibilities Lead and organize the activities of Agents/Clerks to ensure a safe working environment and on-time dependability in order to coordinate the day-to-day operations of the station.
Ensure sufficient coverage for operations; Maintain a safe, dependable, and consistent operation by conducting agent observations, scheduling and administering local training, as well as new hire training. Investigates and resolves operational and customer service issues. Will be provided with company uniforms and must adhere to uniform policy. Participates in operational conference calls, conducts station audits, and prepares various reports. Keeps records such as time and attendance, personnel files, and performance. Station Agents are responsible for both customer service operations and ramp service.
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Use the right reservation and ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees. Inform passengers through all aspects of their experience with American Airlines by communicating the appropriate information about their trips and belongings. Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on time. Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials. Drive ground gear, for example, pulls to help the plane push in/out of the door, belt loaders to assist with stacking stuff, and sack trucks to convey things to the case region or the corresponding flight
Work together with the inside group to guarantee a protected and on-time flight
May clean the inside of the airplane, clean and administration airplane latrines, or potentially work in the Stuff Administration Office to follow the area of stuff
For a more visual knowledge of what the Specialist position involves, look at our “In the background at Emissary” cut: Qualifications for Agent Video:
Who do we want to find?
Requirements: In order to succeed in this position, supervisors must be able to carry out all of their responsibilities even in stressful situations that are sometimes out of the employee’s control while also attempting to create a favorable impression of American Airlines. Supervisors need to be self-motivated and concerned about safety. Bosses should be happy with coordinating work gatherings and taking care of numerous needs in a high speed climate. It is essential to be able to demonstrate leadership, initiative, and judgmental qualities.
Requirements for the Position: 18 years old or older; a valid driver’s license from the state is required; Candidates may not be eligible for this position due to license restrictions. Candidates must be able to carry, lift, and turn bags weighing up to 75 pounds.
Possess the legal right to work in the United States Position Preferences A minimum of one year of customer service experience Some locations may require previous airline experience, including working knowledge of an airline’s ticketing system and/or ramp operations. Additional Details Tattoos, body piercings, and/or tongue rings may not be visible while wearing the company-issued uniform at any time; In order to qualify for unescorted access privileges to airport security identification display areas (SIDA), candidates must pass a fingerprint-based criminal background check.
Additionally, candidates must be able to obtain appropriate airport authority and/or US Customs security badges, in addition to meeting any other airport-related requirements. In locations that handle US mail, candidates must be able to pass a background check conducted by the US Postal Service. This position may be subject to the Department of Transportation (DOT).
Before hiring a candidate for a safety-sensitive position, federal law requires Envoy to investigate the candidate’s past for DOT drug and/or alcohol violations or refusals to test. Please note: The purpose of the description is to provide a brief synopsis of the position. It’s not planned to be a comprehensive rundown of all obligations, obligations, assumptions, and abilities expected of those here. Expectations and responsibilities can change at any time.
Minorities, women, veterans, and employees with disabilities are all welcome at Envoy Air.
Under the American Eagle brand, Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides American Airlines with regional flight service as well as ground handling services for numerous American Airlines Group flights. Following the merger of several smaller regional airlines to form one of the world’s largest regional airlines, the company was established in 1998 under the name American Eagle Airlines, Inc.