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Full job description

Acendas Travel is hiring experienced, remote full-time Corporate Travel Consultants. The candidate will provide travel services for business travelers to include domestic and international air, ground transportation, hotel, and any other travel services requested. The Consultant will utilize communication skills and teamwork to deliver excellent service and customer satisfaction. Acendas Travel’s culture emphasizes creating lasting client relationships with travelers, vendors, and employees.

Business Title: Travel Consultant/Corporate
Reports To: Manager, Corporate Travel Center (CTC)
Salary Classification: Non-Exempt, Full-Time

Job Summary
Provide quality customer service to multiple corporate clients who travel domestically and/or internationally, while accurately managing all travel requests, following the appropriate process and procedures. This individual must be a self-directed, able to juggle priorities, and technology-driven team player.

Scope

  • Front-line corporate agent.
  • Excellent customer service skills.

Essential Duties and Responsibilities Include

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  • Respond to client requests and inquiries in a call center environment through multiple channels such as phone, email, text/SMS or online booking tool.
  • Receive, initiate and process reservations received by booking and ticketing airline, rail, car, hotel and limo services in accordance with client requests.
  • A high volume of monthly transactions is required.
  • Utilize the Sabre Global Distribution System (GDS) queues, scripts, and programmable keys to successfully fulfill travel requests.
  • Act as the advocate for the client to ensure travel needs are met and customer satisfaction exceeds expectations while following travel policy.
  • Email monitoring and response.
  • Special Projects as assigned.

Transferable Skills

  • Exceptional oral and written communication skills.
  • Possess a passion for serving customers with proactive solutions.
  • Effective strong consultative selling skills and the ability to listen to the customers’ needs; in turn, offering confident recommendations, resulting in high customer satisfaction with the service they receive.
  • Ability to effectively prioritize and manage multiple tasks in high-pressure situations while developing a rapport with the customer.
  • Excellent critical thinking, analytical, and problem-solving skills.
  • Knowledge of corporate travel technology products.
  • Ability to work independently and within a team, developing strategies and action plans and implementing goals and objectives.
  • Ability to respond to change.
  • Ability to embrace diversity.
  • Professional manner and appearance.
  • Effective organizational and time management skills.

Qualifications

  • Minimum of four (4) years’ corporate travel experience is required.
  • Knowledge of travel agency operations is required.
  • Ability to work shifts to cover extended hours.
  • Minimum of three (3) years’ Sabre reservation system is required.
  • Proven ability to handle multiple priorities simultaneously.

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Application Question(s):

  • Do you have knowledge of travel agency operations?
  • Are you currently booking air/car/hotel for corporate clientele?
  • Are you currently working on or have you worked on the Sabre GDS reservation system in the past year?

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer service: 3 years (Preferred)
  • corporate travel: 3 years (Required)

Work Location: Remote

 

remote airline customer service jobs

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