Full description: Over the past two decades, Dave, also known as “The Father of Biohacking,” has collaborated with world-renowned doctors, scientists, and global mavericks to discover the most cutting-edge methods, products, and techniques for improving mental and physical performance. In the name of scientific evolution and revolution, Dave has personally invested more than $2 million in taking control of his own biology and pushing the boundaries of human possibility. He is the host of the Webby Award-winning podcast The Human Upgrade, a science author who has been a New York Times bestseller four times, and he has been featured on the Today Show, CNN, The New York Times, Fast Company, Vogue, and other media outlets.

Primary concern:

We are here to free you, to improve you, and to give you the chance to know that every day you are changing the world. You should reconsider applying if the words “can’t,” “try,” or “impossible” appeal to you. We do not “try,” “do,” or “do not.” As a team, we carefully select the actions that will benefit the “most” people. This could be the place for you if you are prepared to risk your abilities, take risks, and take responsibility. Plus, we have a lot of fun!

The Advisor for Customer Service:

The Customer Service Lead is in charge of overseeing and improving customer service across all business units.

The Customer Service Lead position aims to improve ticket performance, establish a unified customer service voice across multiple brands, and guarantee consistent, high-quality support for wholesale and retail customers. The Customer Service Lead will manage and respond to customer inquiries in addition to leading performance enhancements, ensuring the best possible customer experience.

You’ll do:

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Ensure prompt resolution and superior customer service by supervising and optimizing ticket performance.
Establish and maintain a professional, consistent voice for customer service across all brands and business entities.
Maintain a positive, friendly, and professional attitude when responding to customer inquiries via email, chat, and other channels.
To effectively respond to customer inquiries about multiple brands, review relevant product information, manuals, and business details.
In collaboration with key stakeholders, develop and implement best practices for managing customer inquiries and tickets.
Assume leadership of ongoing communication with the reseller database, offering assistance, spotting potential growth avenues, and establishing solid relationships.
Collaborate with IT and other departments to address systemic issues and enhance processes, analyze and report on ticket trends.
During website reviews, offer advice from a customer service perspective and provide feedback to the IT department.
Assist with invoicing and account management as required, and collaborate with the finance department to ensure that customer accounts are up to date.
Work closely with the warehouse team to make sure that orders from customers and resellers are delivered promptly and accurately, meeting or exceeding customer satisfaction expectations.
Key customer service metrics, sales data, and insights should be tracked and presented to upper management, including the Manager of Consumer-Packaged Goods.
Utilizing data to improve efficiency and the customer experience, lead initiatives for continuous improvement within the customer service function.
You’ll Receive:

strong written and verbal leadership and communication skills
expertise in performance optimization and ticket management systems.
ability to create and implement a customer service voice that is consistent across multiple brands.
expertise in multitasking and time management
Knowledge of how to analyze data to track and improve customer service metrics
Exceptional project management abilities and the capacity to lead customer service initiatives are also required.
flexibility in shifting focus between operational and strategic duties.
exceptional skills in problem-solving and attention to detail.
a mindset that is focused on the customer and focuses on providing exceptional service.
You require:

A high school diploma is required, though a bachelor’s degree or experience in customer service leadership is preferable.
proficiency in using office applications, including Excel and CRM platforms.
ability to use and navigate internal ticket management and customer support systems.
ability to communicate clearly and professionally across a variety of channels, as well as excellent phone skills.
Excellent communication skills, both verbally and in writing, with an emphasis on establishing a friendly and professional tone for customer service across multiple brands.
skills in team leadership and leadership in a customer service setting.
Compensation:

We are offering this position at a rate of $26.00 per hour in consideration of the aforementioned requirements and this position.

Conditions of Work and Working Hours:

Monday through Friday, the Customer Service Lead typically works between 30 and 40 hours per week. The Customer Service Lead works PST or CST from 8 a.m. to 5 p.m. At the moment, the Customer Service Lead works from a professional home office remotely. The position typically requires sitting computer work as part of the physical requirements.

To be considered for this position, candidates must reside in either PST or CST. Benefits:

Benefits of Being Away:

Full-time employees are entitled to 16 days of paid time off per calendar year. Paid Time Off (PTO) is earned and accumulated each pay period. Paid Sick Time is additional time earned for illness or injury to care for oneself or one’s family, up to six days per year. Holidays are 12 paid holidays per year. Medical, Dental, and Vision Insurance:

Medical insurance is provided by United Healthcare, which includes access to HSA and FSA plans, 24/7 virtual care, employee assistance programs, and the United Health Care rewards system with fitness goals, sleep tracking, and biometric health screenings. Dental and vision coverage is provided by Principal. Voluntary term life insurance and short-term disability coverage are also provided by Principal. The Asprey Group employees become eligible for benefits on the first day of the month following their hire date. 401(k):

From the time they start working, employees can start contributing to their 401(k) through Human Interest. Staff Discounts:

Up to fifty percent off of our portfolio’s CPG brands, including TrueDark, Danger Coffee, TrueLight, and Suppgrade Labs, among others!

**All applicants for U.S. job openings must have U.S. residency at the time of application and be legally authorized to work in the United States.

The Asprey Group is an Equal Opportunity Employer. Available Positions: Paid Full-Time: $26.00 per hour Amount of time worked: 30 to 40 hours per week.

Dental insurance through a 401(k), disability insurance through a 401(k), a discount for employees through a discount program, a flexible schedule through a flexible spending account, and health insurance through a health savings account.

Monday through Friday, 8-hour shift Application Question(s):

Where do you reside? Please include the state and city.
What do you mean by customer service to you?
Where you work: Remote &

work from home customer service jobs

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work from home customer service jobs

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