Full job description At Wolters Kluwer TAA, providing excellent service to our clients is at the heart of everything we do. By providing prompt, friendly, and conversational support, our Service Excellence Team’s top priority is to make our customers successful and to ensure that their use of Wolters Kluwer products is enjoyable.

Your success as a Customer Service Technical Associate is your responsibility. To respond to moderate and complex inquiries via email, online chat, or phone, this demanding position necessitates a unique set of skills. You will represent Wolters Kluwer’s users as well as our product as the company’s spokesperson.

It is your responsibility to ensure that Wolters Kluwer customers have the best possible experience no matter how they contact us. We place a high value on customer service, and this position is crucial to the team’s success. If you want to break into sales, product management, or product development, this is the position for you.

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Essential responsibilities Resolve system or content-related questions from customers efficiently via chat, email, and phone.
Take complete responsibility for customer cases.
Keep track of client interactions in our database of customer relationships.
As needed, take part in projects and efforts to improve processes.
As required, provide management with general reports.
As needed, take part in product testing and review.
Keep customer and product data safe and confidential.

Other responsibilities
This is a hybrid position that requires two office days per week.
During peak seasons (January to April and September to October), you must be able to work a schedule that works for you, including some overtime hours on the weekends and in the evenings.

Job Requirements Minimum Requirements:
An associate’s degree in a business-related field, one year of experience in accounting or tax, or two years of experience in a customer service role are all acceptable qualifications.
ability to commute every Tuesday and Wednesday to the office in Kennesaw, Georgia, or Wichita, Kansas.
willing to work overtime.

Preferred:
Experience working with CCH tax and accounting software Tax preparation or accounting experience Experience working in a help desk or customer support environment Use of SalesForce.com Other skills, certifications, or education:
Computer and internet skills, including Microsoft office Service orientation – a strong commitment to meeting the needs of customers and coworkers Ability to diffuse and effectively resolve complaints from customers Travel requirements are minimal Physical Demands Normal office environment Wolters Kluwer is a global leader in professional information services.

Wolters Kluwer’s market-leading information-enabled tools and software solutions are used by professionals in legal, business, tax, accounting, finance, audit, risk, compliance, and healthcare to manage their businesses effectively, deliver results to their clients, and succeed in an ever-changing world. Our customers make crucial decisions every day to help save lives, enhance our business practices, and construct improved judicial and regulatory systems. We assist them in succeeding.

Benefits:
a comprehensive package of benefits that start on your first day of work. Additional Details: Medical, Dental, and Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave are just a few of the excellent benefits and programs offered by Wolters Kluwer to assist you in meeting your requirements and achieving a healthy balance between work and personal life.

To achieve our strategy, Wolters Kluwer strives for an inclusive company culture by attracting, developing, and retaining diverse talent. Wolters Kluwer is an Equal Opportunity/Affirmative Action employer, as are all of our subsidiaries, divisions, and customer/departments.

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