Overview of the full job description:
Who are we?
Do you want to work for a airline that is safe, growing quickly, and stable? Do you want to be stimulated, challenged, and given the chance to advance your career? If so, keep reading! At Envoy Air, where you will join a team that is dedicated to providing outstanding service, you can collaborate with the best of the best.

We provide:
Amazing employee flight privileges throughout the global network of American Airlines Training and development programs to advance your career Comprehensive health and life insurance (depending on location) Responsibilities:
How will you exert influence?

Responsibilities Lead and organize the activities of Agents/Clerks to ensure a safe working environment and on-time dependability in order to coordinate the day-to-day operations of the station.

Ensure sufficient coverage for operations; Maintain a safe, dependable, and consistent operation by conducting agent observations, scheduling and administering local training, as well as new hire training. Investigates and resolves operational and customer service issues. Will be provided with company uniforms and must adhere to uniform policy. Participates in operational conference calls, conducts station audits, and prepares various reports. Keeps records such as time and attendance, personnel files, and performance. Station Agents are responsible for both customer service operations and ramp service.

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Use the right reservation and ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees. Inform passengers through all aspects of their experience with American Airlines by communicating the appropriate information about their trips and belongings. Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on time. Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials. Drive ground equipment such as tugs to assist the plane in entering and exiting the gate, belt loaders to assist in loading baggage, and bag carts to deliver baggage to the claim area or the connecting flight.

Collaborate with the internal team to ensure a safe and on-time departure.

May clean the aircraft’s interior, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage.

Qualifications for Agent Video:
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Requirements: In order to succeed in this position, supervisors must be able to carry out all of their responsibilities even in stressful situations that are sometimes out of the employee’s control while also attempting to create a favorable impression of American Airlines. Supervisors need to be self-motivated and concerned about safety. Managers should be happy with coordinating work gatherings and taking care of numerous needs in a speedy climate. It is essential to be able to demonstrate leadership, initiative, and judgmental qualities.

Requirements for the Position: 18 years old or older; a valid driver’s license from the state is required; Candidates may not be eligible for this position due to license restrictions. Candidates must be able to carry, lift, and turn bags weighing up to 75 pounds.

Possess the legal right to work in the United States Position Preferences A minimum of one year of customer service experience Some locations may require previous airline experience, including working knowledge of an airline’s ticketing system and/or ramp operations. Additional Details Tattoos, body piercings, and/or tongue rings may not be visible while wearing the company-issued uniform at any time; In order to qualify for unescorted access privileges to airport security identification display areas (SIDA), candidates must pass a fingerprint-based criminal background check. Additionally, candidates must be able to obtain appropriate airport authority and/or US Customs security badges, in addition to meeting any other airport-related requirements. In locations that handle US mail, candidates must be able to pass a background check conducted by the US Postal Service. This position may be subject to the Department of Transportation (DOT).

Before hiring a candidate for a safety-sensitive position, federal law requires Envoy to investigate the candidate’s past for DOT drug and/or alcohol violations or refusals to test. Please note: The purpose of the description is to provide a brief synopsis of the position.

This is not meant to be an all-inclusive list of the duties, expectations, and skills that applicants for this position must possess. Expectations and responsibilities can change at any time.

Minorities, women, veterans, and employees with disabilities are all welcome at Envoy Air.

Under the American Eagle brand, Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides American Airlines with regional flight service as well as ground handling services for numerous American Airlines Group flights. Following the merger of several smaller regional airlines to form one of the world’s largest regional airlines, the company was established in 1998 under the name American Eagle Airlines, Inc. Envoy has its headquarters in Irving, Texas, as well as hubs in Dallas/Fort Worth, Chicago, and Miami. Los Angeles is home to a significant ground handling operation.

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