Complete job description
Trainee in Customer Service Positions:
14 Setting:
Information about Farmington Hills, Michigan:
Summary of the Position:
It will be hybrid training. Schedule for training as follows:
On-site: Weeks 1, 3, 5, 7.
Remote: Weeks 2, 4, 6, 8.
Through benefit plans, advocacy, and community support, Delta Dental of Michigan, Ohio, and Indiana strives to improve oral health, and we amplify this mission by investing in initiatives that build healthy, intelligent, and vibrant communities for all. We are a member of the Delta Dental Plans Association, which oversees two of the nation’s largest dental networks and is one of the largest administrators of dental plans.
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Our All In culture is celebrated at Delta Dental. It’s a way of thinking, feeling, and acting that we bring to everything we do, from taking charge of our careers to supporting coworkers and helping the community.
TYPICAL ASSIGNMENTS The Trainee will complete the following typical assignments in order to grow and learn:
Accesses the claims processing system and other sources of information to research questions. Answers questions from customers, groups, and providers by phone or in writing (such as by mail) with proper grammar, punctuation, and other etiquette.
uses office equipment, such as a personal computer, calculator, copier, or fax machine, and keeps records and files related to the department.
enters new claims, eligibility, and subscriber information into the mainframe; reviews the coverage of subscribers to determine the type and level of benefits; makes corrections to claims and eligibility;
Requirements for Bidding:
The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected by federal, state, or local law or ordinance.