Overview of the full job description:
Are you a person who thrives in professional services settings and is creative, energetic, and outgoing? Do you enjoy collaborating with smart, dynamic teams? This might be the chance you’ve been looking for all along!
In the New York office, Orrick currently has an excellent opportunity for a Support Specialist I.
Responsibilities:
You will be responsible for providing technical support to the firm’s attorneys, guests, and professional staff using your technical and customer service skills in this position. Your duties will include:
Respect the firm’s policies and procedures regarding IT, risk management, human resources, workplace respect, and client confidentiality.
All attorneys, staff, and guests should be treated with professionalism and respect.
All IT work requests should have incident tickets submitted, resolved, and followed up on. If you need assistance or the issue cannot be resolved immediately, escalate it to the service desk, Team Lead, IT manager, or Regional Head of IT Services.
Set up new hire offices, distribute equipment to fully remote workers, process new hires, program phone extensions, and set up equipment. Facilitate onboarding. This includes keeping track of access security cards and issuing them when required by office operations.
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Procedure deviations in accordance with IT guidelines. Recover the backup data and equipment. ServiceNow keeps track of all departed user assets.
accountable for all Service Now IT assets, records, supplies, and accessories.
liable for imaging laptops, performing maintenance and repairs, providing crucial software and BIOS updates, and diagnosing laptop issues.
Loaner computers and devices can be issued and accounted for as needed.
Support for video conferences; includes upgrading hardware and firmware, troubleshooting, maintenance, repair, service calls, and the like.
Encourage client-sponsored events and local marketing.
Establish and assist in war rooms and depositions. As needed, may request offsite trial support from time to time.
As required for coverage, provide onsite and/or remote support to other offices.
Assist in any additional tasks or projects that are required, keeping in mind the scope of responsibilities.
Qualifications:
Experience of at least one year in IT or Service Desk support is required.
Knowledge of Microsoft Windows, Apple iOS, Android, and Apple MacOS in general.
general familiarity with the Microsoft Software Suite
Comprehension of Organization and IoT.
Who is Orrick? Orrick is a global law firm that serves the technology and innovation, infrastructure and energy, and finance industries. Orrick was established in San Francisco more than 150 years ago and has offices in more than 25 markets worldwide. Our diverse teams and culture of innovation and collaboration have earned us worldwide recognition for providing legal advice of the highest quality. Orrick was named the Most Digital Firm of 2020 by Financial Times. Over the past five years, it has also been named the Most Innovative Law Firm of the Year three times and runner-up twice. Orrick was included on Fortune’s list of the 100 Best Companies to Work For in 2024 for the ninth year in a row. Find out more about our fantastic employee experience at this link: Company rated as one of the Fortune 100 Great Places to Work.
Benefits and Salary: This position is expected to pay between $51,000 and $67,000.
Orrick is committed to offering our attorneys and staff a comprehensive, competitive, and thoughtful total compensation package wherever they work. The Orrick’s estimate at the time of publication is the basis for this compensation and benefits information, which may change in the future. A variety of job-related factors, including but not limited to qualifications, relevant experience or education, particular skills or expertise, and geography, will determine the range’s pay level. An annual discretionary merit bonus that would be based on individual and company performance could be another form of compensation.
We provide a comprehensive selection of optional health benefits, including life, dental, and medical insurance; substantial advantages for mental health; benefits for children, family, elderly, and pets; benefits for both short- and long-term disability; a 401(k) plan, flexible spending accounts, long-term care insurance, and a health savings account with an applicable medical plan. Our Paid Time Off program, generous parental leave benefits, and paid holidays are all available to employees in this position.
What to Do: We would like to talk to you if you are looking for a chance to have an impact, have a little grit, and enjoy working in a team.
remote help desk jobs entry level
