Introduction to the Full Job Description Are you prepared to investigate a plethora of options, both on the job and off? Travel the world, improve your skills, and become the best version of yourself when you join the American Airlines family. You will have the time of your life, learn new skills, advance your career, and take on challenges with grace as you begin a new journey.
Feel free to join in on the fun and improve both your personal and professional lives!
Why this job is great for you The Customer Service Agent deals with customers in a professional, efficient, friendly way. The starting salary is $19.07/hour.
What you’ll be doing These are the job’s essential responsibilities. Although this list is meant to reflect the current position, there may be additional responsibilities (both essential and non-essential) that are not mentioned. When it is in the best interest of the company’s operations, management will alter the position or require additional work to be done, always keeping in mind any legal responsibilities, such as those related to collective bargaining.
Passenger tickets can be issued, reissued, and refunded. Flight reservations can be booked, ticketed, and confirmed. Passengers can be rebooked on overbooked flights and during irregular operations. Passengers can check in and have their seats assigned (except curbside), and they can get upgrades and vouchers for hotel accommodations, meals, and transportation.
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Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters Queue lines at ticket counter kiosks and ticket counters Clear/verify international documents at kiosks in the ticket counter area and activation stations Accept and activate passengers’ self-tagged bags at activation stations Assist customers needing special assistance or in-station; assist in boarding, deplaning, and transporting non-ambulant passengers, passengers requiring special assistance, and/or unaccompanied minors. Perform customer service tasks related to the management of regional flights and contractor/ground handling agreements or contracts. Maintain a regular and predictable presence on the premises, including meeting any overtime requirements that are required.
Provide quality customer service in a professional manner and in accordance with American’s guidelines. Respond to and assist passengers during security and/or emergency situations.
Follow the company’s rules, procedures, and standards for performance.
Follow government regulations (such as DOT, FAA, and TSA), complete job-related training, utilize multiple internal resources and systems, and adhere to company policy regarding uniforms. Reasonable accommodations may be made for individuals with disabilities who meet certain criteria.
You can also, depending on the size of your airport, do the following:
Assist international passengers through customs and immigration, including baggage recheck, Deliver boarding passes, international flight documents, and customs/immigration forms All you’ll need for success Minimum Qualifications: Education and Prior Job Experience High school diploma or GED or international equivalent Bilingual language skills required in some locations Valid driver’s license as required by local authorities Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable Must be able to secure
Travel Benefits: Are you ready to see the world? Our global network offers over 6,800 daily flights to 365 destinations for you, your loved ones, and friends.
Benefits to Health: You will have access to your health, dental, prescription, and vision benefits from day one to assist you in maintaining good health. We also provide flexible spending accounts, virtual doctor visits, and other services.
Wellness initiatives: We want you to be the best version of yourself, which is why our wellness programs give you everything you need to succeed.
The 401(k) plan: Employer contributions to your 401(k) program are available after one year of employment, depending on the workgroup.
Additional Advantages: Inclusion and diversity are the foundation of the dynamic workforce at American Airlines, from the team members we hire to the customers we serve. Other great benefits include discounts on hotels, cars, cruises, and more, as well as our Employee Assistance Program and pet insurance. Our 20 or more Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, assisting team members in reaching their full potential, and creating an inclusive work environment to meet and exceed the needs of our diverse global community.
Are you prepared to experience a tremendous sense of pride and fulfillment as you contribute to the smooth operation of the world’s largest airline while providing care to individuals on their journeys through life? At American, you can be yourself.
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