The Remote Customer Service Representative (CSR) provides exceptional customer service to both internal and external Copart customers. The CSR provides solutions that help and facilitate a one-of-a-kind customer service experience by having a thorough understanding of Copart practices. This position’s primary responsibility is to provide members of Copart with inbound phone support throughout their membership with Copart.
After training, this will be a remote work shift from 10 to 7.
The CSR is the company’s face because they are frequently our customers’ first point of contact.
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- custome
Must be able to show empathy in the workplace. The CSR provides solutions that help and facilitate a unique customer service experience by having a thorough understanding of Copart practices.
recognizing client requirements and providing support and solutions
Be professional when you answer and place calls.
Focus on achieving a “first call resolution” when measuring call quality and productivity.
Utilize the resources of the company to gather information and provide customer-specific solutions.
Other responsibilities as given.
After training, this will be a remote work shift from 10 to 7.
Skills and Experience Requirements Empathy in the workplace is essential.
One year of office support insight in a client care job liked.
Possessing a high school diploma, excellent customer service skills, a positive attitude, and excellent written and verbal communication skills, proficiency with Microsoft Office applications, attention to detail, and the ability to solve problems Computer proficiency – MS Suite Typing speed of 45 WPM Professional appearance, multitasking ability, and the ability to work in a fast-paced environment.
occasional, as-needed, overtime
Copart has been at the forefront of its industry for 40 years in terms of innovation and customer service, allowing it to grow profitably in global markets. The skills and efforts of our talented and diverse employees are the direct cause of our success. Our mentality? When your coworkers are like family, it’s more than just a “job”; it’s like coming home.
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