The complete job description for ComPsych:
The largest provider of GuidanceResources® for life and mental health services in the world is ComPsych® Corporation. ComPsych serves more than 163 million people in 200 countries thanks to a commitment to constant innovation and a holistic approach to care. Our customized and fully integrated programs, which are sold under the GuidanceResources® brand, include wellness, absence, and behavioral health journeys. These programs help employees lead healthier, more productive lives while also driving organizational excellence.
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Job Description:
You will answer calls as a Kansas-based FMLA Customer Experience Contact Center Specialist to assist our customers and their employees with the administration of their rights and responsibilities under the Family Medical Leave Act (FMLA).
This individual will report to a Customer Experience Team Lead. They must be able to work well under pressure in a structured, fast-paced call center, be committed to quality, and have strong attention to detail.
Principal Obligations:
Maintain a positive, empathetic, and professional attitude toward customers at all times Provide accurate, professional, and timely responses to communications from internal and external clients Prioritize and organize daily responsibilities in order to meet all deadlines Engage in ongoing education and training around laws, policies, and service delivery Provide innovative ideas that can support the ongoing growth of the FMLA Department Other duties as assigned Job Qualifications:
Benefits and Perks:
Paid time off (PTO), medical, dental, and vision insurance, a 401(k) with match, a robust employee assistance program (EAP), a wellness program, and a lot more Competitive pay with annual increases EEO ComPsych is an equal opportunity employer that values diversity. Race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability, protected veteran status, and any other characteristic protected by federal, state, or local laws will all be taken into consideration for employment. The workplace at ComPsych Corporation is drug-free.
remote customer service representative
