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iHeart is at the forefront of the audio revolution! The most popular audio company in the United States, iHeartMedia, has a monthly audience of 90% of Americans, which is twice as big as any other audio company, almost three times as big as the largest TV network, and almost four times as big as the largest ad-supported music streaming service. Actually, we have:
more markets with a #1 rating than the next two largest radio companies put together;
We have more monthly downloads than the third and fourth largest podcast publishers combined, making us the largest publisher. Today, more people use podcasts on a monthly basis than Netflix or streaming music services;
iHeart is the home of large numbers of the country’s most well known and confided in live characters and digital recording powerhouses, who construct significant associations with many networks across America;
The iHeartRadio Music Festival, the iHeartRadio Music Awards, the iHeartCountry Festival, the iHeartRadio Fiesta Latina, and the iHeartRadio Jingle Ball Tour are among the most well-known and well-loved branded live music events in the United States.
In the United States, iHeartRadio is the best digital streaming radio service;
The next-largest audio service is seven times smaller than our social media footprint; Additionally, we have the only industry-exclusive audio ad technology stack that brings data, targeting, and attribution to all audio formats at an unparalleled scale, including podcasting, digital streaming radio, on-demand radio, and broadcast radio. As a consequence of this, we are able to combine our strong leadership position in audience reach, usage, and ad technology with potent tools and insights for our sales organizations in order to assist them in creating success for their clients at a cost that is superior to that of any other option.
We are committed to providing a variety of programming that reflects the diversity of the many communities we serve, and our company reflects that diversity, because we reach almost every American community. Collaboration, curiosity, accepting dissent, making mistakes in the pursuit of novel ideas, and respect for all people are central to our company’s values.
Only one company in the United States holds the top spot in the audio industry: iHeartMedia!
If you’re interested in the position but don’t think your experience matches the requirements, we encourage you to apply anyway. We at iHeartMedia are committed to creating a workplace that is authentic, inclusive, and diverse, and we are looking for teammates who are enthusiastic about our work!

What’s Required:
We are looking for a Remote RCS Product Support Specialist to handle phone calls and emails from customers in the United States and other countries and serve as the primary point of contact for customers.

This person will respond promptly and accurately to questions about anything from building software clocks to audio cards, network infrastructure, or a SQL Server database.

What to Expect:
You will promptly respond to incoming emails and phone calls.
You’ll keep records of your interactions with customers; solve problems by providing solutions; investigate responses and direct customers through corrective actions.
You will collaborate with coworkers to resolve software, hardware, network, and system issues.
Technical documentation that can be used to fix software bugs and make improvements will be written by you.
You will collaborate with customers to identify issues and suggest solutions to improve software system performance.
By participating in educational opportunities and maintaining personal networks, we ask that you keep your skills current.
Taking care of phone calls, emails, and other social interactions from customers in the United States and other countries Collaborating with other RCS teams’ departments to improve our product’s capabilities.

What’s Required:
The ideal candidate should be knowledgeable about the radio industry, adept at customer service, and team-oriented. In a fast-paced environment, attention to detail and the ability to multitask are essential. Radio technologies, networking technologies, and Microsoft Windows ought to be well-understood by candidates.
We are looking for people who have recently worked in an engineering, IT, or radio environment. It is highly desirable to have experience with broadcast software like GSelector, Zetta, or NexGen.
We want to hear from you if you have previous experience in customer service!
We require individuals with inherent ability to prioritize. Because you have worked in radio or television, you will know what to do if an off-air call comes in.
We never close! Ideally, you already have well-developed skills for troubleshooting and investigation. There may be a need for new schedules.
English and Spanish proficiency is advantageous.
Someone who is willing to work hard is needed!

What will you bring:
Open communication with coworkers and direct reports that encourages collaboration and team consensus Strong problem-solving skills Efficiency working independently with minimal supervision Commitment to process improvement for overall team effectiveness Professional communication that emphasizes diplomacy, empathy, and patience Compensation:
Multiple factors, including but not limited to relevant experience, knowledge, and skills, as well as other qualifications related to the job, and alignment with market data, will determine salary.

Virtual MST, NE Type of Position:
Type of regular time:
Type of Full-Time Pay:
Benefits per Hour:
To meet the diverse requirements of our ever-evolving workforce, iHeartMedia’s benefits package is adaptable and offers a variety of options, including the following:
Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance, and more! Paid vacation and sick time Paid company holidays, including a floating holiday that enables our employees to celebrate the holiday of their choosing Paid company holidays, including a floating holiday that enables our employees to celebrate the holiday of their choosing Pai

We continue to accept applications for this position.
Race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status will not be tolerated in the workplace by the company, which is an equal opportunity employer.
As permitted by law, non-compete will be required for certain positions.
E-Verify is a program that our company is a part of.

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