The entire job description Summary:

Expected set of responsibilities – Trained professional – Buyer Backing
Area: Division: Charleston, WV Line Manager for Ticketmaster NA Contact Centers: Terms of the Manager – Customer Support Contract: PT or FT, 40 hours per week (if full-time) THE TEAM Live Nation Entertainment is the world’s largest live entertainment company. Its five businesses are as follows: sponsorship, ticketing options, e-commerce, concert promotion, venue management, and artist management. Live Nation strives to innovate and enhance the artist and fan experience during live performances: before, during, and following the event.

At Ticketmaster, customers are first. As the world’s leading ticketing company, we are committed to setting the standard for a great fan experience.

We care deeply about how our fans interact with our service channels.

THE JOB The Consumer Support team’s responsibilities include corporate escalations and investigations, as well as monitoring Ticketmaster and Live Nation’s social media platforms.

handling fan inquiries and issues through Facebook and X communication. examining requests for refunds for events that have been postponed. lowering the level of the escalated calls that come in from the escalation line for customer support. managing corporate escalations when fans contact executives at TM or LN.

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What You Will Be Doing Is providing each customer with fan-friendly service and cooperating with the customer to resolve the issue at hand. As our customers’ “face” of the service department, Consumer Support is a multifaceted environment.

We basically serve as a mediator between our services and our clients. We are the primary point of contact for investigating, resolving, and recording service errors and incidents. This team is in charge of multiple service issues for all sales channels.

The processing of mail would be one of the position’s primary responsibilities. Assess the validity of loss claims and make a pay or deny decision based on the results. Investigate, resolve, and document complaints. Work as the last line of fan advocacy within the contact center environment in a multifaceted setting. Be trustworthy and stick to your schedule. any other responsibilities that have been assigned.

WHAT YOU NEED TO KNOW (also known as TECHNICAL SKILLS) A person needs to be customer-focused. TM host system knowledge is required. The ability to multitask and solve problems while working in a fast-paced environment are essential.

sits at a computer station or work desk for a long time; must be able to keep their feet on the ground for more than half of the time; a limited amount of daytime walking and standing; uses their hands and fingers to operate office equipment and computers, as well as to handle a lot of phone calls, up to eight hours a day; need to be able to talk on the phone for a long time; exposed to conditions in an office setting with moderate to high levels of noise; may occasionally be required to lift up to 10 pounds.
• Skillful choice – creator
• Moral and expert
• Logical scholar
• Correspondences master
• Creati ve Mastermind
• Group – arranged · Client – driven
• Activity – arranged
• Flexible and versatile
• Sincerely savvy
• Skillful choice – creator
• Moral and expert
• Insightful mastermind
• Viable time supervisor
• Self persuaded

LIFE AT TICKETMASTER
We are glad to be a piece of Live Country Diversion, the world’s biggest live amusement organization.

Our vision at Ticketmaster is to associate individuals all over the planet to the live occasions they love. We are in a unique position to successfully realize that vision because we are the largest ticket marketplace in the world and the leading global provider of enterprise tools and services for the live entertainment industry.

We do it all with a fervent love of Live and a diverse and inspiring culture under the direction of capable leaders, attentive supervisors, and enthusiastic teams. We would like to hear from you if you share our enthusiasm for live entertainment and are interested in working for a company that is committed to enhancing the experience of millions of fans.

Our principles guide our work:
Reliability: We are aware that our customers and fans rely on us to power their live event experiences, and we also rely on one another to make that happen.
Integrity – We are committed to the highest moral and ethical standards on behalf of the numerous partners and stakeholders we represent Building – We are committed to building a culture in which all people can be their authentic selves, have an equal voice, and opportunities to thrive. Teamwork – We believe that individual achievement pales in comparison to the level of success that can be achieved by a team.

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