Full job description The Customer Experience Representative responds to customers’ inquiries about products and services by providing them with information. They are accountable for the day-to-day processing and troubleshooting of E-Commerce Customer Experience requests, as well as the timely execution of all customer experience communications, and they will receive, document, and resolve customer complaints. The Seasonal Customer Experience Representative will collaborate closely with the E-Commerce Team and offer assistance to Back Office Operations.

SCHEDULE: During the week, reps will work three to four 10-hour shifts, with one 10-hour shift on Saturday or Sunday.

Essential Duties and Responsibilities * Communicate with customers and promptly and professionally address their concerns and issues.
* Maintain product knowledge and maintain clear communication to safeguard the Boot Barn brand.
* Complete projects and initiatives individually as well as in teams.
* Furnish deals backing and help with different tasks inside the organization like promoting drives.
* Information passage – – update orders with status data
* Acquire and assess all significant data to investigate inconsistencies
* Impart and facilitate with inward divisions
* Process demands for return and trades of online orders.
* Exhibits high standards of attendance, appearance, and work quality.
* Exhibits a high level of professionalism in her interactions with customers, peers, and management in terms of communication, attitude, and teamwork.

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* Comply with all company policies, procedures, and practices in addition to all state, federal, and local laws.
* Completes any additional responsibilities entrusted to them by management.

Qualifications * Familiar with the Word, Excel, and Outlook programs from Microsoft.
* Capability to work in a fast-paced environment and to make changes or requests at the last minute.
* Effective verbal and written communication
* Experience in e-commerce and retail is highly desired.
* Able to work independently, maintain a positive outlook, and occasionally function under pressure.
* Capable of working both independently and as part of a project team.
* Proficient decision-making abilities based on facts and analysis.
* Excellent skills in time management, communication, customer service, and organization.

Competencies: * Customer-Centered/Sales-Driven: Evaluates the store’s customer experience and encourages customer engagement. offers products that meet the expectations of customers and is attentive to and aware of their requirements. continually looks for ways to provide better service to customers.
* Ensure Effective Communication – Pays close attention to what others have to say and think. conveys information in a manner that is professional, concise, and clear.
* Remains true to promises and builds trust. is direct and sincere with other people. fosters a culture of respect for, dedication to, and adherence to the company’s standards, beliefs, and values. ensures that confidential information is kept safe.

Benefits and Opportunities for Additional Compensation at Boot Barn * Competitive hourly rate.
* Discount on merchandise: 40% off of third-party brands and 50% off of Exclusive Brands.
* Schedule flexibility and work-life balance
* We are opening more than 50 new stores annually, providing opportunities for growth at every level.

Range of Pay: Physical Requirements The following physical requirements, which are generally indicative of those that a Partner must meet in order to successfully perform the essential functions of this job, begin at $15.00 per hour. Compensation varies based on geography, skills, experience, and tenure. To enable people with disabilities to carry out the essential tasks of the job, reasonable accommodations can be made.
* Less than half of the work shift involves standing, walking, and squatting.
* Requires the ability to lift, move, and transport up to 40 pounds.
* The capacity to read, write, and count in order to accurately complete all reports and documentation.
* To communicate with partners and customers, one must be able to see, hear, and speak.
* Specific vision abilities include the ability to adjust focus, close vision, distance vision, peripheral vision, and depth perception.
* Finger manipulation was required for manual dexterity; feel, handle, and type; Reach with your arms and hands.
[ X] Inactive: Light: Limited physical activity, no lifting, and limited walking Work in the office, requiring some lifting, bending, stooping, or kneeling, and walking Most of the time standing, walking, bending, and frequently lifting [] Difficult: Work Environment: Heavy lifting, bending, crawling, and climbing Work Environment: In general, the following work environment conditions are representative of those that a Partner encounters while performing the essential functions of this job. In order to enable people with disabilities to carry out the essential tasks of the job within the setting, reasonable adjustments can be made.
* The workspace is organized, clean, well-lit, and ventilated in accordance with safety regulations.
* The level of noise is regarded as moderate.

Type of job: Paid Full-Time: Benefits: From $15.00 per hour

Schedule flexibility Assistance with professional development Referral program Person to person

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