The entire Customer Service and Support position description is located in the United States of America.

Remote Customer Service Representative (English and Spanish: The Customer Service Representative-Remote (Bilingual: Spanish and English) Job Description Spanish and English) works from home and communicates with customers via Internet or inbound and outbound calls. This position helps customers with routine questions and problems about their products and/or services and provides support for customer service. Veterans of the military are encouraged to apply.)

A NEW CAREER POWERED BY YOU Are you seeking a “work from home” career change with a forward-thinking global organization that fosters a genuine sense of belonging and a true people-first culture? Would you like to work for a company that consistently receives accolades such as “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth”? If so, a position as a remote Customer Service Representative at Concentrix is just what you need!

As a remote Customer Service Representative, you’ll be a part of a naturally diverse group of people from more than 70 countries who are all proud to be called “game-changers” and help each other succeed and thrive. Through exceptional customer experiences and tech-powered innovation, we collaborate with the world’s most well-known brands to help them grow their businesses. Additionally, as we continue to expand, we are seeking additional talented game-changers who share our passion for providing exceptional customer service.

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PERSONAL DEVELOPMENT AND CAREER GROWTH This fantastic “work from home” opportunity will enable you to reimagine a brand-new career path while simultaneously cultivating “friends for life.” We’ll give you all the preparation, advances, and proceeding with help you’ll have to succeed. Additionally, there is real potential for career and personal advancement at Concentrix. In fact, around 80% of our managers and leaders were promoted internally! We provide a variety of free learning and leadership development programs to help you get started on the path to the career you’ve always wanted.

WHAT YOU’LL DO IN THIS ROLE As a home-based Customer Service Representative, you’ll:

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Provide inbound customer support using a call flow guide in the customer’s preferred language. Help customers resolve basic technical issues. Track, document, and retrieve information from databases. Deliver expert customer experiences…with a smile. The following are additional requirements for the position of Remote Customer Service Representative:

a high school diploma or GED, a quiet, distraction-free environment to work from at home, proficiency in fast-paced multitasking, an eagerness to learn new technologies, strong computer navigation skills, and PC knowledge; a desktop or laptop to complete PC and internet testing; open availability High-speed internet (no wireless/hotspots or satellite) and a smartphone are required. You must reside in the United States or have a valid U.S. address for residence. WHAT’S IN IT FOR YOU One of our company’s Culture Beliefs states, “We champion our people.” A work computer may or may not be provided depending on the position offered. To ensure long-term success for our teams and customers, we make significant investments in our game-changers, infrastructure, and capabilities. Additionally, we will make an investment in YOU to support your career development and personal growth. Additionally, you will be provided with:

Lucrative employee referral bonus opportunities, as well as 401(k) plans with company matching funds; holidays and paid PTO; insurance for medical, dental, and vision; and a comprehensive Employee Assistance Program (EAP) Health and wellness programs with trained partners to help you stay healthy Mentorship programs that help you have a fulfilling career Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, and #MyOneEarthPromise, and more REIMAGINE THE BEST VERSION OF YOU!

We would like to hear from you if all of this seems like the ideal next step in your career journey. Apply now and find out why Concentrix is the “employer of choice” for over 440,000 game-changers worldwide.

Location:

Work-at-Home Language Requirements in the USA, Ohio:

Time Period:

Physical and mental requirements for a full time: The employee is frequently required to operate a computer, keyboard, telephone, headset, and other office equipment while carrying out the responsibilities of this position. The majority of work is sedentary.

By submitting your information, you confirm that you are a California resident and that you are familiar with the Job Applicant Privacy Notice for California Residents Eligibility to Work:

For this position, only applicants who are authorized to work in the United States will be considered, in accordance with federal law. You must be a resident of the United States or have a valid address in the United States.

Where a job might be done:

This position is currently only available in the states listed here.

Concentrix is an employer that promotes diversity and inclusion, including disabled and veteran employees.

Please visit the following websites for more information regarding your EEO rights as an applicant:

English Spanish Please click here to request a reasonable accommodation.

Please click this link to view the Affirmative Action Plan.

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