Full job description: High school diploma or equivalent (must be 18 or older); six months or more of professional experience working with computers and web-based tools; ability to multitask with phone and computer skills; ability to change your schedule frequently (every three weeks) with two weeks’ notice; ability to submit to and pass a pre-employment drug test in order to be considered.
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You’ll work almost entirely from home in this remote position. You will be required to work a schedule with variable reduced hours that may begin and end outside of regular business hours for this position. This position requires 30-39 hours per week, but business needs may necessitate more or fewer hours.
#everydaybetter Key job responsibilities: Virtually assist customers and other advisors with billing/insurance verification, product or service questions; Manage both inbound and outbound calls; Proactively identify solutions to questions you anticipate our customers having in each interaction; Take a hands-on approach to resolving every issue, owning it from start to finish or partnering with pharmacist and pharmacy staff if clinical advice is necessary; Provide best-in-class service experience for our customers while working in a fast-paced environment; Race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status are not grounds for discrimination at Amazon.