The Security Operations Center (SOC) Operator is in charge of monitoring cameras, security access and anti-theft devices, intrusion, radio communication, and fire life safety systems. They report to the Assistant Manager of Safety & Security. You will report any deviations from normal operating procedures to a supervisor and keep the daily Security Operations log. Additionally, in accordance with established AMMP Security Operations Center procedures, you will send resources to calls for service, emergencies, earthquake recovery, and fire protection measures. Safety & Security Associate posts, which include walking around the museum and working static posts like the staff entrance and the museum store, may also be scheduled for SOC Operators.

The Flex Shift Schedule includes:

Swing (from 2 p.m. to 10 p.m. on Wednesdays and Thursdays) and Night (from 10 p.m. to 6 a.m. on Fridays, Saturdays, and Sundays).

be assigned to a regular or specialized SOC position; tasks might change everyday and without notice.
Keep an eye on access control, security surveillance cameras, and art protection systems.
Operate an IP-based telephone system and answer phones.
Utilize multi-channel communication and operate a radio.
Complete the call logging, enter the data, and provide comprehensive documentation (for instance, Officer Dispatch and Incident Reporting).

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Provide support for operations after hours.
In order to effectively respond to calls, incidents, alarms, and notifications, check that procedures and protocols are in place.
Utilizing telephone, automated alarm monitoring, and radio systems, receive and respond to both emergency and non-emergency calls from employees, external vendors, law enforcement, and the security field force.
Check to see that all of the SOC’s systems are working properly.

Assess the information and respond using the appropriate dispatch and communication methods.
When disclosing confidential or sensitive information, maintain discretion.

Policies, bulletins, verbal reports, and training are all forms of information that should be retained and retrieved.
In times of emergency, keep your cool.
Participate in training and the daily roll call.

When given a post that is not SOC, the operator will:
While on assignment, keep a high level of visibility.
Keep a professional, empathetic, and upbeat attitude toward your guests.
In order to guarantee the safety of employees, visitors, buildings, and exhibitions, walk through designated areas and carry out security tours with the assistance of designated electronic devices.
Greet visitors and offer directions, information, and other assistance to ensure a pleasant visit.
Help staff and visitors get out of the building safely. may comply with Academy Museum policy when responding to incidents and emergency calls.

Use sound judgment and excellent public relations skills to enforce Academy Museum security policies and procedures. Send any unresolved issues or concerns to the shift supervisor.

When you arrive, check that all business appointments have been confirmed and point them in the right direction to museum staff or a department.

Observe activity and immediately report any discrepancies (such as suspicious activity, security breaches, safety hazards in the facility, and emergency situations).

As needed, get in touch with emergency responders like police, fire, and/or ambulance personnel.

Requirements and Requirements:

a certificate of completion or a high school diploma that is comparable.
SOC Operator experience of at least one year is required.
Security license or guard card in accordance with state regulations.
exhibited a high level of proficiency with sophisticated computer systems, such as networks, software, and hardware.
a typing speed of 45WPM on average.
ability to operate console monitors, telephone equipment, and/or radios
Working knowledge of basic Security and Mass Communications applications (such as Genetec, Forteco, Guardtek, and Everbridge)
Intermediate proficiency with Microsoft Word and Excel documents, as well as email navigation and use.
ability to work a variety of shifts, including holidays and weekends.
a dedication to accessibility, diversity, equity, and inclusion

Physical necessities:

Spend a significant amount of time sitting still at a computer.
This position requires prolonged walking and standing (up to seven hours per shift) outside of the operations center.

Unless a medical or religious accommodation is required as determined on a case-by-case basis, we require all employees hired to be vaccinated against COVID-19.

The anticipated hourly base rate for this position is $21.50. Experience, skills, training, location, certifications, education, and other legally permissible factors will all play a role in determining the actual base pay that is offered.

Our advantages:

Dental, vision, and medical coverage all in one.
401(k) PTO and sick leave

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