Comcast unites the best in media and innovation. We drive advancement to make the world's best amusement and online encounters. As a Fortune 50 pioneer, we set the rhythm in different imaginative and entrancing organizations and set out vocation open doors across a large number of areas and disciplines.

We are at the front of progress and move at an astonishing speed, on account of our surprising individuals, who rejuvenate state of the art items and administrations for a huge number of clients consistently. Assuming that you share in our energy for cooperation, our vision to change enterprises and our objective to lead the future in media and innovation, we believe you should quick forward your profession at Comcast.

 

Work Synopsis

Liable for giving explicit item or potentially specialized information, guidance and backing to Agents and clients. Functions as a cooperative individual from the outreach group to market and sell the Organization's product offerings. Gives understanding to clients on current organization circumstances. Works with moderate direction in own subject matter.

 

Set of working responsibilities

Center Liabilities:

How you'll have an effect!

Answerable for pre-enactment specialized help of Masergy's arrangement of administrations.

Support WAN-LAN joining, structural plan and approval.

Distinguish capability plan and item choice.

Partake in client execution arranging and related exercises to guarantee consistent combination or turn-up of Masergy administrations for both new and existing clients.

Team up with Item The executives to work with the plan, advancement and organization new item contributions.

Extra obligations as alloted.

Abilities/Capacities/Information:

 

Information: experience of study/comprehension of concept(s)

Broad information on TCP/IP and UDP and IPv4 and IPv6 tending to.

High level information on directing conventions like BGP, EIGRP, and OSPF

Working information on NAT, VRRP/HSRP, Meeting based firewalls, QOS, Layer 2 VPLS, and MPLS network standards

Solid L2/L3 convention information spend significant time in MPLS-based Administrations

Working information on Linux working framework and SD WAN ideas

Dynamic steering conventions, load adjusting and failover methods

 

Abilities:

recognizable capability to perform movement

Phenomenal composed and verbal relational abilities

Remarkable scientific and critical thinking abilities that has capacity to quickly distinguish and break down issues

Solid relational abilities that can convey plainly and in a justifiable house with many individuals like companions, chiefs, clients, merchants, wholesalers and the overall population

Incredible decisive reasoning and thinking abilities that can put together and focus on a few ventures and errands all at once

Demonstrated imaginative reasoning abilities that can investigate out of the container and tackle issues.

Uncommon client's connection abilities in both up close and personal and phone contact.

Capacity: Conduct that outcomes in a recognizable item

Capacity to determine complex issues and enough archive test progress and results to give week after week/month to month/yearly measurements

Capacity to impart obviously and in a reasonable house with a large number of individuals like companions, supervisors, clients, sellers, merchants and the overall population

Laid out capacity to really guidance and insight the two directors and non-administrative representatives on delicate business related issues

Capacity to manage issues including a few substantial factors in normalized circumstances

Capacity to work a ready to come in case of an emergency pivot remembering late night and ends of the week for a common timetable

 

Optimal Abilities and Characteristics!

Least four (4) years' experience working in LAN/WAN execution or backing job (Execution/investigating liabilities incorporate switches, switches, firewalls, and NIDs).

Involved insight with Alcatel (Nokia) ESR, Cisco switches and switches, Fortinet firewalls, Suggestion and Adva NIDs, SDN-NFV, Silver Pinnacle SD WAN, Riverbed WAN Enhancement and CERTES WAN Encryption.

Solid IT/WAN-LAN Reconciliation experience.

Effective Specialized Deals Astuteness and additionally IT return for money invested insight.

Active involvement in huge L2/L3 geographies using Alcatel-Bright, Cisco, and Juniper.

 

Workers at all levels are supposed to:

Figure out our Working Standards; cause them the rules for how you to go about your business.

Own the client experience - think and act in manners that put our clients first, give them consistent computerized choices at each touchpoint, and make them advertisers of our items and administrations.

Know a great deal - be excited students, clients and supporters of our game-evolving innovation, items and administrations, particularly our computerized instruments and encounters.

Win collectively - get large things going by cooperating and being available to novel thoughts.

Be a functioning piece of the Net Advertiser Framework - an approach to working that brings more worker and client criticism into the organization - by joining groups, settling on decision backs and assisting us with raising chances to improve the situation for our clients.

Drive results and development.

Regard and advance incorporation and variety.

Make the wisest decision for one another, our clients, financial backers and our networks.

 

Disclaimer:

This data has been intended to show the overall nature and level of work performed by representatives in this job. It isn't intended to contain or be deciphered as a far reaching stock of all obligations, obligations and capabilities.

Comcast is glad to be an equivalent open door working environment. We will consider all certified candidates for work regardless of race, variety, religion, age, sex, sexual direction, orientation personality, public beginning, handicap, veteran status, hereditary data, or some other premise safeguarded by pertinent regulation.

 

Comcast work from home, customer support jobs