About Flipkart

Flipkart is committed to the cause of transforming commerce in India through our investments in made- in-India technology innovations, customer-centric features and constructs, a diverse category landscape and a world-class supply chain. With a customer base of over 350 million, product coverage of over 150 million across 80+ categories, focus on generating direct and indirect employment and a commitment to empowering generations of entrepreneurs and MSMEs and a sustainable growth strategy – Flipkart is maximising for our customers, stakeholders, and the planet at large!

Flipkart is a part of the Walmart-owned Flipkart Group, which also includes group companies Flipkart Health+, Myntra, and Cleartrip. The Group is also a majority shareholder in PhonePe, one of the leading Payments Apps in India.

Job Description:

Senior Operations Executive

Role Description -

A Sell side (Merch) role at Flipkart entails category management based on deep customer centricity, strong analytics, sharp planning and story-telling coupled with product/tech understanding for an enhanced customer experience. It requires attention to detail, zero compromise on customer experience & end to end ownership of tasks with non-stop creativity to make Flipkart the most preferred online shopping destination. 

Job Description -

Customer understanding

Be the voice of the customer internally. There are multiple avenues through which customers interact with Flipkart - Creatives (Flipkart app store, Category Stoes, Brand stores), product pages, CX team, Offers & more. This role requires owning every aspect of customer interaction & working towards making it better.

Merchandising execution
 

• Develop and execute plans to showcase the right products & communicate right features, price at all platforms using internal tools
• Take complete ownership of validating the task before making it live on the platform
• Own the customer experience in the category - make navigation, discovery easier to save the customer time & ease up the decision making process
• Identify the parameters customers use to make decisions and ensure catalog richness
• Interact with stakeholders effectively & ensure category tasks are executed to the best
• In case of technical issues, debug the issue in Flipkart tools, interact with central teams & solve it
• Train fellow colleagues when required

Traffic Generation

• Increase organic traffic by effective targeting to desired customers in order to increase conversion for the category. 
• Understand the product capability on the platform that will enable to perform these actions and plan effectively for it basis performance
• Focus on increasing clicks on the category merchandise by improving callouts, images, offers etc.
   

Desired skills

• Desire and ability to think like the customer,
• Ability to translate strategies into execution plans and take them to completion,
• Quick learner of softwares/IT tools 
• Highly analytical, ability to understand and report traffic trends with a basic understanding of the reasons behind the observed trends
• Excellent verbal and written communication with interpersonal skills,
• Strong understanding of technology and business,
• Willingness to learn & go beyond the defined role to benefit the business
• Ability to connect with people across teams & levels, ability to get things done on time
• Strong bias for Action - Flipkart works at a very rapid pace

Required Experience

• Min Qualification: Graduate/Diploma in Technical course , BE , B-Tech with experience in E-Commerce/ Tech companies/ retail sector

Why work with us?

At Flipkart, we promise to maximize what you care about the most. You’ll get an opportunity to leave a mark and create your own legacy, you’ll have freedom to experiment, learn and grow, you’ll get to work with the best in our inclusive teams and experience our culture of care to ensure that you can focus on doing your best work.

Every Flipster is a Maximiser - Curious, Audacious, Entrepreneurial, Purpose-Driven, Excited By Big Challenges, A Team Player and Inclusive. If this is who you are, then Flipkart is the place where you can thrive.

We understand that your own aspirations and journeys are unique. So you choose what you want to maximise, and we provide you the platform for it. Because when you maximise, we maximise.